OUR CULTURE
Purpose
Pipeline’s highest level purpose is to promote joy in the lives of our team members. Ultimately it’s joy we’re all seeking, and we have embedded that at the core of our team.
To promote joy in the lives of our team members
Core Values
Value | What it means |
---|---|
Treat our customers well, treat our team members better | The focus of this value is not on treating our customers well (which, of course, we do), it is on TREATING EACH OTHER EXCEPTIONALLY WELL. Before we can build a great Company, we must first build a great team, and to do that it is critical that we constantly strive to be kind, generous, thoughtful, helpful & genuinely supportive towards each other. |
Governed by productivity, not bureaucracy | Bureaucracy is an attempt to govern those who are either unwilling or don’t have the judgment required to govern themselves. Let’s build a team of committed, intelligent, thoughtful & collaborative team members whose goal is to contribute towards building something great. With the right people on board, we do not need (or want) bureaucracy. |
Suffocate chaos, promote order | There is little value in information; information is everywhere. There is great value, however, in ORGANIZED information. Let us bring order to chaos. Let our minds, our surroundings, and our digital environments reflect our commitment to order. |
Prevent surprises | We sell our services by earning trust. Nothing kills trust more quickly than surprising the other party (whether they be the customer or internal team members) with something they were not expecting. This, of course, is specific to the context of “bad” surprises (going over budget, not delivering something on time, deviating from a pre-agreed course, etc) – good surprises are okay 😀 |